Mayhew Poly Collection
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$541
-20%
$108
Item Total
$433
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Modern Design with Classic Roots
The Mayhew features a contemporary squared back with just four slats instead of the traditional seven-slat arched design. As a result, it creates a fresh, modern take on the familiar Adirondack silhouette. The chair maintains a naturally reclined posture, making it ideal for outdoor relaxation and leisurely afternoons. Additionally, the thoughtful arm height makes it easier to sit down and stand up, offering extra convenience for everyone.
Built to Last with Premium Materials
This chair is crafted from high-quality HDPE (High-Density Polyethylene) using 95% recycled materials. Thanks to this exceptional material, the chair is weather-resistant, UV-resistant, and moisture-resistant. Consequently, you can enjoy this chair for years to come. The Mayhew combines reimagined Adirondack styling with modern comfort engineering, delivering both premium craftsmanship and outdoor durability through its four-slat squared back design.
HDPE is a premium, high-density polymer that effectively resists moisture, UV rays, and impacts. Therefore, it's perfect for outdoor settings. Despite its remarkable strength, HDPE remains lightweight, ensuring the chair is both long-lasting and visually appealing in your outdoor space.
Sustainable and American-Made
When you choose Berlin Gardens, you support a legacy of craftsmanship and community. Every piece is made in the USA, where cutting-edge techniques blend with traditional artistry. Furthermore, skilled workers craft each chair, helping create lasting jobs. You're not just buying furniture — you're contributing to a brighter future.The HDPE Polywood in our products comes from 100% recycled materials. This makes every purchase a step toward sustainability. By choosing this chair, you support American craftsmanship and help reduce waste globally. Berlin Gardens proudly partners with a closed-loop certified manufacturer to maintain our commitment to quality and environmental responsibility.
Perfect For Every Outdoor Setting
Place the Mayhew Stationary Adirondack Chair on your patio, deck, or garden to create your perfect outdoor retreat. This versatile chair works beautifully for relaxed lounging, whether during gatherings or quiet moments alone. Its sturdy construction and comfortable design make it ideal for reading a book or enjoying a sunset view.
The chair's weather-resistant materials stand up to the elements, making it excellent for year-round use. Whether you're entertaining guests, relaxing solo, or soaking up sunshine, this chair enhances any outdoor space with both comfort and style throughout all seasons.
If you like this chair but want a folding option, check out the Comfo Back Folding Adirondack. Prefer a straighter, taller back? Try the Comfo Back Upright Adirondack. If standing from such a position is difficult, consider the Comfo Back Deck Chair with the same great style but a more level seat.
SOME ASSEMBLY REQUIRED — Quick and Easy Setup!
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$703
-20%
$141
Item Total
$562
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
27.5" W X 27" D X 34" H
Arm Height 23"
SOME ASSEMBLY REQUIRED
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,438
-20%
$288
Item Total
$1,150
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
27.5" W X 27.5" X D X 35.5" H
Arm Height 22.75"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$754
-20%
$151
Item Total
$603
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 25" D X 38.75" H
Arm Height 26.25"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
Berlin Gardens, Made in the USA
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,377
-20%
$275
Item Total
$1,102
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 25.75" D X 38" H
Arm Height 25.75"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,100
-20%
$220
Item Total
$880
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 29" D X 51" H
Arm Height 38.5"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,410
-20%
$282
Item Total
$1,128
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 27" D X 51" H
Arm Height 38.5"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$2,294
-20%
$459
Item Total
$1,835
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 29" D X 43.5" H
Arm Height 31"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,284
-20%
$257
Item Total
$1,027
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 27" D X 43.5" H
Arm Height 31"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$2,294
-20%
$459
Item Total
$1,835
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 29" D X 47.5" H
Arm Height 35"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$1,348
-20%
$270
Item Total
$1,078
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
26" W X 27" D X 47.5" H
Arm Height 35"
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$3,690
-20%
$738
Item Total
$2,952
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
23.5" W X 48" L X 18" H
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$964
-20%
$193
Item Total
$771
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
20" W X 20" L X 19.5" H
SOME ASSEMBLY REQUIRED
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$249
-20%
$50
Item Total
$199
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Mayhew Folding Adirondack Footstool by Berlin Gardens
Introducing the Mayhew Folding Adirondack Footstool, from our Mayhew Poly Collection. With dimensions of 23.5" W x 18" D x 15" H, it provides ideal height and support for lounging. The gentle sloping design and coordinating style complement its companion piece. The folding mechanism adds convenience. Weather-resistant materials ensure durability through all seasons.
Its distinctive design features a classic Adirondack style with space-saving foldability. This creates a perfect extension to your Mayhew chair, making it perfect for full-body relaxation and creating a complete outdoor lounging experience. The folding capability also makes it highly practical, offering extra convenience for seasonal storage or rearranging your outdoor living space.
Key Features
They make this footstool from high-quality HDPE Polywood (95% recycled materials). It's weather-resistant, UV-resistant (fade resistant), and moisture-resistant, so you can enjoy this footstool for years to come. The footstool perfectly coordinates with Mayhew Adirondack chairs, offering both aesthetic cohesion and long-lasting durability for your complete seating ensemble.
HDPE is a premium, eco-friendly material that resists cracking, splintering, and deteriorating, making it ideal for outdoor settings. Despite its remarkable strength, HDPE is lightweight and easy to maintain, ensuring the footstool remains a practical and attractive addition to your outdoor retreat.
Good for You, Great for Everyone
When you choose Berlin Gardens, you're supporting a legacy of quality craftsmanship and environmental responsibility. Skilled artisans handcraft every piece in America, paying attention to every detail. As skilled workers craft each footstool, they help create sustainable employment in local communities. You're not just buying furniture — you're contributing to responsible manufacturing practices.The HDPE Polywood used in our products comes from 100% recycled materials. This makes every purchase a step toward a more sustainable future. By choosing this product, you support American craftsmanship and contribute to a global effort to reduce waste and protect the environment. Berlin Gardens proudly partners with a closed-loop certified manufacturer to uphold our commitment to quality and sustainability.
Perfect For
Add the Mayhew Folding Adirondack Footstool to complete your Mayhew chair experience and transform it into a full lounger. They specifically design this footstool to provide proper leg elevation and support, enhancing circulation and allowing for deeper relaxation while you unwind. Its perfectly crafted to our Mayhew Stationary Adirondack chair creates an ideal position for afternoon naps or long conversations under the stars. With construction that perfectly matches your existing Mayhew furniture, you can create a cohesive and inviting outdoor retreat. This footstool completes your outdoor comfort setup. It matches the quality and style of your Mayhew chair. Whether you're stretching out to enjoy the sunset, elevating tired legs, or simply lounging, this footstool enhances the experience.
SOME ASSEMBLY REQUIRED
20% Off Outdoor
Standard Colors
As Selected
$295
-20%
$59
Item Total
$236
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Its distinctive design features a clean, refined silhouette with side-by-side seating capability. This creates a perfect balance of elegance and durability, making it ideal for relaxing conversations and outdoor dining. The tabletop feature also makes it exceptionally practical, offering extra convenience for sharing drinks, snacks, or a friendly game. With this enhancement, you can turn any seating from the Comfo Back Collection from a single, to a double!
Key Features
This outdoor connector is crafted with high-quality HDPE Polywood made from 95% recycled materials. It's weather-resistant, UV-resistant (fade resistant), and moisture-resistant, so you can enjoy this tete-a-tete table for years to come. The connector combines sophisticated styling with exceptional durability, offering both refined aesthetics and outstanding performance.
The HDPE Polywood construction creates a premium, beach-inspired aesthetic that resists corrosion, warping, and deteriorating, making it ideal for outdoor settings. Despite its impressive durability, the crisp, clean lines ensure the tete-a-tete remains a stylish and attractive addition to your outdoor space.
Good for You, Great for Everyone
When you choose Berlin Gardens, you're supporting a legacy of quality craftsmanship and environmental responsibility. Every piece is handcrafted in America, where skilled artisans pay attention to every detail. As skilled workers craft each connector, they help create sustainable employment in local communities. You're not just buying furniture — you're contributing to responsible manufacturing practices.The HDPE Polywood used in our products comes from 100% recycled materials. This makes every purchase a step toward a more sustainable future. By choosing this product, you support American craftsmanship and contribute to a global effort to reduce waste and protect the environment. Berlin Gardens proudly partners with a closed-loop certified manufacturer to uphold our commitment to quality and sustainability.
Perfect For
Add the Adirondack Tete-a-Tete Table to your patio, deck, or garden to create your perfect outdoor retreat. This connector is ideal for creating intimate seating arrangements, whether you're enjoying morning coffee or evening cocktails. Its sturdy construction and elegant design make it perfect for casual conversations, as well as enjoying shared meals in the fresh air. With weather-resistant materials that stand up to the elements, it's also great for year-round use. Whether you're chatting with a friend, sharing appetizers with your partner, or playing a board game with a family member, this versatile piece elevates any outdoor space, offering both functionality and conversation-friendly design throughout the seasons.
Pairs beautifully with our Comfo Back Adirondack Chair, Comfo Back Upright Adirondack Chair, or our charming Cozi Back Collection for the perfect outdoor conversation setup.
Some Assembly Required
Berlin Gardens, Made in the USA
20% Off Outdoor
Standard Colors
As Selected
$262
-20%
$52
Item Total
$210
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Its thoughtful design features a sleek, contemporary profile with special attachment points specifically for Combo Back Collection chairs. This creates an ingenious solution for maximizing social interaction in limited spaces, making it perfect for intimate gatherings and space-efficient entertaining. The strategically placed surface also makes it remarkably versatile, offering the perfect platform for everything from breakfast conversations to evening wine tastings.
Key Features
This innovative connector is manufactured using premium HDPE Polywood from 95% recycled materials. It's weather-resistant, UV-resistant (fade resistant), and moisture-resistant, so you can enjoy this clever addition for years to come. The tete-a-tete combines practical functionality with exceptional longevity, offering both sophisticated utility and remarkable durability.
The HDPE Polywood construction delivers a contemporary, upscale aesthetic that withstands sun exposure, precipitation, and temperature fluctuations, making it ideal for all outdoor environments. Despite its impressive resilience, the clean, minimalist design ensures the connector remains an understated yet transformative addition to your dining arrangement.
Good for You, Great for Everyone
When you choose Berlin Gardens, you're supporting a legacy of quality craftsmanship and environmental responsibility. Every piece is handcrafted in America, where skilled artisans pay attention to every detail. As skilled workers craft each connector, they help create sustainable employment in local communities. You're not just buying furniture — you're contributing to responsible manufacturing practices.The HDPE Polywood used in our products comes from 100% recycled materials. This makes every purchase a step toward a more sustainable future. By choosing this product, you support American craftsmanship and contribute to a global effort to reduce waste and protect the environment. Berlin Gardens proudly partners with a closed-loop certified manufacturer to uphold our commitment to quality and sustainability.
Perfect For
Add the Dining/Counter/Bar Chair Tete-a-Tete to your dining area, patio bar, or rooftop terrace to create your perfect entertainment space. This connector is ideal for transforming individual chairs into intimate dining duos, whether you're hosting a casual brunch or sophisticated dinner party. Its precision engineering and thoughtful design make it perfect for maximizing social interaction, as well as enjoying culinary experiences side by side. With durable construction that withstands daily use, it's also great for year-round entertaining. Whether you're savoring morning coffee with your spouse, enjoying happy hour with a friend, or indulging in dessert after dinner, this clever addition elevates your Combo Back Collection seating, offering both functionality and social enhancement throughout every season.
Specifically designed to pair exclusively with the Combo Back Collection dining, counter, and bar chairs for a seamless integration and perfect fit.
Some assembly required.
20% Off Outdoor
Standard Colors
As Selected
$198
-20%
$40
Item Total
$158
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Its distinctive design features a clean, refined silhouette with practical functionality. This creates a perfect balance of elegance and durability, making it ideal for outdoor entertaining and everyday use. The weather-resistant properties also make it exceptionally practical, offering extra convenience for serving food and drinks in any outdoor setting.
Key Features
This outdoor serving tray is crafted with high-quality HDPE Polywood. It's weather-resistant, UV-resistant (fade resistant), and moisture-resistant, so you can enjoy this tray for years to come. The tray combines sophisticated styling with exceptional durability, offering both refined aesthetics and outstanding performance.
The HDPE Polywood construction creates a premium, beach-inspired aesthetic that resists corrosion, warping, and deteriorating, making it ideal for outdoor settings. Despite its impressive durability, the crisp, clean lines ensure the tray remains a stylish and attractive addition to your outdoor space.
Good for You, Great for Everyone
When you choose Berlin Gardens, you're supporting a legacy of quality craftsmanship and environmental responsibility. Every piece is handcrafted in America, where skilled artisans pay attention to every detail. As skilled workers craft each tray, they help create sustainable employment in local communities. You're not just buying furniture — you're contributing to responsible manufacturing practices.The HDPE Polywood used in our products comes from 100% recycled materials. This makes every purchase a step toward a more sustainable future. By choosing this product, you support American craftsmanship and contribute to a global effort to reduce waste and protect the environment. Berlin Gardens proudly partners with a closed-loop certified manufacturer to uphold our commitment to quality and sustainability.
Perfect For
Add the HDPE Food Tray to your patio, deck, or poolside to create your perfect outdoor retreat. This tray is ideal for serving refreshments, whether you're hosting a backyard barbecue or enjoying a quiet evening outside. Its sturdy construction and weather-resistant properties make it perfect for outdoor meals, as well as enjoying cocktails by the pool. With durable materials that withstand the elements, it's also great for year-round use. Whether you're serving breakfast, lunch, or dinner, this tray elevates any outdoor space, offering both functionality and style throughout the seasons.
SOME ASSEMBLY REQUIRED
Click here for assembly instructions.
20% Off Outdoor
Standard Colors
Standard Colors
As Selected
$65
-20%
$13
Item Total
$52
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Cup Holder by Berlin Gardens
Product Specifications
- Dimensions: 6"W × 6"D
- Cup Opening: 3" diameter
- Material: HDPE (High-Density Polyethylene)
- Made in America
- Hand Crafted
- Easy Installation - Simply attaches to your existing outdoor furniture.
20% Off Outdoor
As Selected
$34
-20%
$7
Item Total
$27
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
For regular cleaning use on all Berlin Gardens furniture.
32 oz.
20% Off Outdoor
As Selected
$31
-20%
$6
Item Total
$25
Delivery: Build time 05/26 - 06/02 + shipping
- Free shipping for this item
Description
Removes mold and mildew stains for all Berlin Gardens furniture.
*Not for regular cleaning use.
32 oz.
20% Off Outdoor
Placing an Order
PLACING AN ORDER
Get the Color You Want
If you’re aiming to coordinate with an existing piece of furniture, consider requesting stain samples beforehand. Computer screens rarely accurately represent the final color, so seeing the stain in person under your lighting conditions is key.
Deposits to Secure Your Order
A deposit of 30% is required before we process an order. On items with custom features, a deposit of 50% is required. We will indicate when an order is custom. All specifications such as stain color and hardware need to be indicated before an order can be sent to the Amish shop.
Making Changes
We understand you might need to adjust your order. We’ll do our best to accommodate changes requested within 5 days of your order placement. However, changes after 5 days may not be possible or may incur an additional fee.
We strive to provide accurate information on all prices, delivery rates, and product details. However, occasionally we do make errors. We reserve the right to correct any such mistakes at any time. We may correct an error even after an order is placed. In those cases, we’ll offer you the option to cancel your order and receive a full refund.
To ensure your order reaches the craftsman correctly, we double-check orders before sending them. If we identify discrepancies, we’ll send you a revised order for your approval before confirming with the craftsman. If the revised order doesn’t meet your needs, you can request a full cancellation and deposit refund.
Canceling Orders
You can cancel your order for a full deposit refund within 3 days of placing it. If you need to cancel after 3 days, we’ll do our best to accommodate your request. However, cancellations after 3 days may not be refundable. We will review cancellations made after 3 days on a case-by-case basis and may apply our return policy.
We place orders in good faith, but there may be rare instances where we need to cancel your order. In that case, we’ll notify you promptly and provide you a full refund. For example, we might cancel your order due to unforeseen furniture unavailability from the builder.
Sales Tax
Millwest currently doesn’t collect sales tax outside of Ohio. However, you might still owe “use tax” if you reside in another state. “Use tax” applies to out-of-state purchases that aren’t charged sales tax at checkout.
Final Payments
- Long-Distance Deliveries: Final payment is due after your furniture has been built but before we schedule delivery. We will charge the final payment from the same credit card that you used on the deposit unless you let us know differently.
- Local Deliveries: If within our local delivery range, full payment is due at time of delivery except in the case of the pre-arranged financing. Our delivery team is able to receive final payment in cash, check, or credit card.
- Pickups: Full payment is due at the time of your pickup.
Shipping & Delivery
DELIVERY DETAILS
Delivery Options
We deliver furniture directly to your home anywhere in the continental US. Choose the service that best fits your needs.
In-Home Delivery – $399: Skip the heavy lifting and enjoy expert delivery services! Our professional team will bring your furniture directly into your home, saving you time and effort. Our delivery team of one or two people will unload and carefully unpack your order. They’ll carry everything to its designated spot in your home, saving you time and effort. Our in-home delivery service includes unpacking, in-room placement, and light assembly. However, we are unable to assemble cribs, move (or remove) existing furniture, or anchor pieces to walls. It is important that our delivery team is able to access your rooms through the doors (not windows). Our delivery team will not remove windows or doors to place furniture into the room. We request that somebody be present during a delivery. If nobody is present, we may leave your premises and charge for an extra delivery upon return.
Curbside Delivery – $249: This budget-friendly option gets your furniture right to your doorstep. Please note: Curbside delivery requires a location suitable for unloading bulky items, like a spacious garage or driveway. You’ll be responsible to move the furniture inside. We request that somebody be present during a delivery. If nobody is present, we may leave your premises and charge for an extra delivery upon return.
Free Delivery: We ship some Berlin Garden’s outdoor furniture to your home for free via UPS. Berlin Garden’s outdoor poly-lumber comes in boxes and will likely require assembly.
Local Delivery for In-Store Purchases: We offer exceptional in-home delivery rates for purchase made from our Plain City store.
- Within Plain City – $69
- Within 25 miles – $99
- Within 50 miles – $119
- Beyond 50 miles – $2.69 per mile (one-way charge in Ohio)
In-Store Pickup: If you have ordered in person from our Plain City store, stop in during our pickup hours (shown in the bottom banner) to pickup your furniture from our warehouse. If you need help loading your furniture, please call ahead to see if we have a person available who can help you. Our furniture is not boxed or wrapped, so please bring blankets and tie downs. If you do not have blankets, we offer blankets to rent for a $10 refundable deposit.
Preparing for Furniture Delivery
- Insure furniture fit. It’s important to carefully measure your space before ordering to ensure the furniture will fit comfortably. We recommend double-checking all dimensions. It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Unfortunately, we cannot offer refunds for items that don’t fit.
- Insure truck access. If your driveway or access path has obstacles that prevent the delivery truck from reaching your location safely, the delivery may not be possible. Please consider any potential access limitations before placing your order. Please consider any weight restrictions that your driveway may have. If you are unsure, please contact us.
- Double-check your shipping address. It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences.
Understanding Delivery Timeframes
While we strive to deliver your handcrafted furniture as quickly as possible, unforeseen delays sometimes occur. Here’s a look at some reasons for these delays:
- Furniture crafting: Our craftsmen provide estimated completion times, but unforeseen circumstances can sometimes extend the crafting process. To keep you informed, we will do our best to communicate any updates to your estimated delivery date.
- West of the Mississippi: Due to the vast distances and lower population densities in the Western United States, deliveries are less frequent. Deliveries there typically take several weeks longer to reach their destinations compared to locations east of the Mississippi River.
- Severe Weather: Natural disasters, snow, rain, and ice on the roads may also delay your delivery.
Furniture Storage
We understand that unexpected situations may require you to adjust your delivery date. We are happy to hold your completed furniture in storage until you are ready to receive it. A storage fee of 2% of your total order value will apply per month beyond the longest estimated lead time originally indicated on your order.
Settling Your Balance
- Online Orders: After your furniture has been built, we will contact you to settle the remaining balance. Upon payment confirmation, one of our trusted delivery partners will reach out to schedule a convenient delivery time via call, text, or email.
- Local Deliveries: Once your furniture is built and arrives at our warehouse in Plain City, we’ll contact you to schedule a convenient delivery time. After delivery and your final inspection, our delivery team can process your final payment via cash, check, or credit card.
- In-Store Pickup: Pay for your furniture in the store before heading to the warehouse to pick up our pieces.
Warranties
WARRANTIES
HARDWOOD FURNITURE WARRANTY
One-Year Limited Warranty from Millwest
What is Covered:
We will cover hardwood and outdoor furniture against defects in materials and workmanship for a period of one year from the date of delivery.
What is Not Covered:
- Normal wear and tear, including fading, scratches, dents, and minor imperfections.
- Damage caused by misuse, abuse, neglect, improper cleaning, accidents, or natural disasters (e.g., fire, flood, earthquake).
- Damage caused by improper assembly or modification of the furniture.
- Furniture purchased “as-is.”
- Commercial use of the furniture.
Our Responsibility:
If a defect covered by this warranty is discovered within one year of purchase, Millwest will, at its sole discretion, either repair or replace the defective furniture component(s). We will cover the cost of labor and materials for repairs performed by our qualified technicians. In the case of replacement, we reserve the right to replace the defective furniture with a similar model of equal or greater value.
How to Make a Warranty Claim:
To make a warranty claim, please contact Millwest customer service (614-873-1932) within one year of the purchase date. You will need to provide a description and photos of the defect.
Disclaimer:
This warranty is the sole and exclusive remedy for defects in materials and workmanship of Millwest’s hardwood furniture. Millwest disclaims all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. Our liability under this warranty is limited to the repair or replacement of defective furniture components(s). Millwest shall not be liable for any incidental or consequential damages arising from defects in materials or workmanship.
Please Note:
This warranty is void if the furniture has been modified or repaired by anyone other than an authorized Millwest technician.
BERLIN GARDENS OUTDOOR FURNITURE WARRANTY
See the warranty section of the Berlin Garden FAQ page for manufacturer warranty information.
Returns
Trying out new furniture is exciting, but sometimes it might not be the perfect fit for you or your space. We offer a return policy to ensure your satisfaction; however, since our furniture is crafted specifically to your order, there are some limitations. Here’s a detailed explanation of our return policy:
Discrepancies
Report any discrepancies between your order and the delivered furniture to the delivery person immediately. We will expedite the replacement of any damaged or incorrect items free of charge provided the error was on our part.
Damaged Furniture
- If your furniture arrives damaged, report it immediately to the delivery person. We’ll do our best to find someone in your area to fix it.
- If local repair isn’t possible, we’ll arrange for the piece to be returned and repaired at our expense.
Non-Returnable Items
- Mattresses.
- Customized furniture.
- Floor models & clearance items (Items sold as-is).
- Furniture damaged after it was in your care.
Standard Returns Reported within 7 Days of Delivery
Since our furniture is crafted specifically to your order, changes of heart after receiving the furniture are not eligible for a full return. We can, however, offer a partial refund of your original purchase price minus a 30% restocking fee and return shipping costs. We cannot be held responsible if the furniture does not go into the designated room or is a misfit for its intended use. Neither do we accept responsibility for satisfaction in regard to style, color, size, and other features. Please be careful when placing your order. In summary:
- 7 day return policy: Report your decision to return items within 7 days of receiving them.
- A 30% restocking fee applies.
- You are responsible for return shipping costs.
- Furniture must be unused.
- Original shipping costs are non-refundable.
Planning Tips to Avoid Return Fees
- Please carefully measure your space before ordering to ensure a proper fit.
- Consider any potential obstacles that might prevent delivery truck access.
Return Processing
- Once we receive and inspect your returned item, we’ll issue a refund for the purchase price, minus the restocking fee. Applicable taxes will be refunded according to state and local laws.
- Allow up to 4 weeks for return processing.
- Expect return shipping costs to be higher than standard delivery fees; we will send you a shipping quote before finalizing the return.
Return Shipping Costs
We understand that return shipping costs can be a concern. Typically, return shipping costs for furniture are higher than our standard delivery fees because we discount the delivery price on new purchases.
To get an accurate quote for your return shipment
contact us. Once you initiate your return, we will ask our carriers to give us a shipping quote specific to your situation. We will provide you with the estimated return shipping cost before you finalize your return.
Exchanges
While we don’t offer direct exchanges, you can return an item (for a 30% restocking fee + shipping) and reorder a different piece.